Check withdrawal statusStep 1: Obtain your blockchain transaction hash (TxID) Log in to your account and go to Assets > History > Assets > Locate the relevant withdrawal record and copy the transaction hash (TxID). Note: If the TxID is not available, it means the withdrawal request may not have been processed by OKX yet. Please wait patiently.Step 2: Open the blockchain explorer Based on the withdrawal network you selected, open the corresponding blockchain explorer.

If you made a deposit or withdrawal on our platform and the transaction status shows “completed” on your OKX account, but you’re still having issues, please check the following: Verify your transaction on blockchain explorer Copy the transaction hash (TxID) from your OKX transaction record. Paste it into the relevant blockchain explorer (for example, https://etherscan.io/ for Ethereum) to view the real-time status.

By combining top-notch security with advanced cross-network compatibility and convenient features like fee-free transactions on X Layer, Pay account make it easier than ever to manage your crypto.Do I have to have an OKX exchange account to have a Pay account? Yes, you need an OKX exchange account and completed identity verification to create and use Pay for sending and receiving crypto.What can I do with my Pay account?

A sub-account is a secondary account connected to your OKX account. You can create multiple sub-accounts to diversify your trading strategies and reduce risks. Sub-accounts can be used for spot, spot leverage, contract trading, and deposits for standard sub-accounts, but withdrawals and buy/sell crypto (P2P trading) are not allowed.How do I create a sub-account?

Continue to link your account A page with your account details on both OKX and OKX TR platforms will appear. Once you've confirmed the details, select the Link option to start connecting the accounts Note: if you haven't signed in on your OKX TR account, you'll be requested to do it before proceeding to the linking phase. If the accounts are correct, proceed to link both accounts Your account is successfully linked with your OKX TR account and select OK to proceed to the next phase.

By default, you will see the first account in your wallet. Select Add Account to retrieve your AA Smart accountFAQ1. What are the differences between Externally Owned Accounts, Contract Accounts, and AA Smart Accounts? Externally Owned Accounts (EOAs) are accounts where we have direct control over private keys, such as those created using seed phrases, keyless wallets, or hardware wallets in OKX Wallet. Contract Accounts (CAs) are controlled by code logic and do not possess private keys.

On the app Open our app, and select Wallet Select More, then select Add accounts in bulk Select Add accounts in bulk to create multiple accounts in a wallet at one time Select your preferred wallet in the Select wallet field, and insert the total number of accounts that you want to create in the Number of accounts field, then select Add. The accounts will be generated accordingly Note: you can create up to 99 accounts at one time.

When creating a sub-account When you create a new sub-account: Go to Sub-accounts > Create sub-account On the creation screen, select Delta neutral strategy mode under Strategy mode2. From sub-account management Go to Sub-accounts > Sub-account management Select the sub-account you want to modify Tap More > Strategy mode Choose Delta neutral from the list3.

There will be no impact during the update process, but transaction functions will be restricted after the update.After the update, what’s the maximum number of sub-accounts I can create? The maximum number of sub-accounts you can create depends on your fee rate tier. You can check your eligible sub-account limit on the Personal Fee Rate Tier page. After the update, stricter limits will apply.What happens if my number of sub-accounts exceeds the limit?

Resource sufficiency: accounts with staked bandwidth or energy avoid additional TRX costs, while those without relying on burning TRX to cover resource deficits. Transaction size: larger transactions consume more bandwidth, leading to higher costs. Network conditions: Network congestion impacts resource availability, potentially increasing fees. *Numbers and references are current as of 17 February 2025.How can I reduce gas fees?

The platform also supports NFT trading across multiple blockchains with zero trading fees and seamless access to leading marketplaces like OpenSea and Magic Eden. With integrated account management, fiat-to-crypto options, and wallet connectivity, we bring everything you need to manage, trade, and grow your crypto portfolio in one place. Registering for an account on our platform only takes a few minutes and gives you access to the world's most powerful suite of crypto trading tools.

Why is my individual account frozen? Your account may be frozen if you don't complete your identity verification within the stated grace period. However, you can still access your funds and make withdrawals. Once you've passed verification, full access to your account will be restored.5. Can I withdraw my funds and convert my tokens when my account is frozen, after the re-verification of my individual account? Yes.6. Can I change my name after completing identity verification?

You may contact the corresponding platform for verification if your funds haven't arrived in your account after confirmation.Pending deposit arrival at the receiving platform Once your withdrawal is confirmed on the blockchain, the receiving platform may still show the deposit as pending. This is because different platforms require a different number of blockchain confirmations before crediting funds to your account. Please allow some time for the deposit to be credited.

Select download to download the statementI want to download account statements with account information To download your statements with your registered email, full address, and UID, please follow the steps here.

As an effort to keep your account safe, we've implemented a new security measure. The new security feature temporarily restricts account withdrawal activities after updates to withdrawal security settings are made to one's account.What changes trigger this security feature? Changing linked mobile number Changing linked email Changing Google Authenticator Change password regardless of if a new device is involvedWhat type of account activities will be restricted for me?