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United Kingdom (UK) financial promotions FAQ
The Financial Conduct Authority (FCA) implemented new rules on June 8, 2023, classifying crypto assets as 'Restricted Mass Market Investments'. These rules introduce specific restrictions on marketing cryptoassets to UK consumers. The restrictions include clear risk warnings, a ban on incentives to invest, positive frictions, user categorisation requirements, and appropriateness assessments.Published on Dec 28, 2023Updated on Feb 9, 202669What onboarding information is required for a privately owned financial institution?
These persons govern and oversee the privately owned financial institution, and are responsible for its high-level strategy, operations, and accountability. Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the privately owned financial institution. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control.Published on Oct 13, 2023Updated on Sep 27, 2025230Pay account FAQ
By combining top-notch security with advanced cross-network compatibility and convenient features like fee-free transactions on X Layer, Pay account make it easier than ever to manage your crypto.Do I have to have an OKX exchange account to have a Pay account? Yes, you need an OKX exchange account and completed identity verification to create and use Pay for sending and receiving crypto.What can I do with my Pay account?Published on Apr 28, 2025Updated on Mar 30, 2026547What is sub-account?
A sub-account is a secondary account connected to your OKX account. You can create multiple sub-accounts to diversify your trading strategies and reduce risks. Sub-accounts can be used for spot, spot leverage, contract trading, and deposits for standard sub-accounts, but withdrawals and buy/sell crypto (P2P trading) are not allowed.How do I create a sub-account?Published on Aug 22, 2023Updated on May 20, 20261,849How do I link my OKX account to OKX TR account?
Continue to link your account A page with your account details on both OKX and OKX TR platforms will appear. Once you've confirmed the details, select the Link option to start connecting the accounts Note: if you haven't signed in on your OKX TR account, you'll be requested to do it before proceeding to the linking phase. If the accounts are correct, proceed to link both accounts Your account is successfully linked with your OKX TR account and select OK to proceed to the next phase.Published on Mar 3, 2026Updated on Mar 30, 202610What is AA Smart Account?
By default, you will see the first account in your wallet. Select Add Account to retrieve your AA Smart accountFAQ1. What are the differences between Externally Owned Accounts, Contract Accounts, and AA Smart Accounts? Externally Owned Accounts (EOAs) are accounts where we have direct control over private keys, such as those created using seed phrases, keyless wallets, or hardware wallets in OKX Wallet. Contract Accounts (CAs) are controlled by code logic and do not possess private keys.Published on Sep 4, 2023Updated on May 6, 20266,103How do I create accounts in bulk and send crypto to multiple accounts simultaneously?
On the app Open our app, and select Wallet Select More, then select Add accounts in bulk Select Add accounts in bulk to create multiple accounts in a wallet at one time Select your preferred wallet in the Select wallet field, and insert the total number of accounts that you want to create in the Number of accounts field, then select Add. The accounts will be generated accordingly Note: you can create up to 99 accounts at one time.Published on Sep 27, 2024Updated on Nov 17, 202565Delta neutral strategy account mode
When creating a sub-account When you create a new sub-account: Go to Sub-accounts > Create sub-account On the creation screen, select Delta neutral strategy mode under Strategy mode2. From sub-account management Go to Sub-accounts > Sub-account management Select the sub-account you want to modify Tap More > Strategy mode Choose Delta neutral from the list3.Published on Nov 4, 2025Updated on Jan 30, 20263Sub-account update methods and FAQ
To enhance account security, the platform has updated how sub-accounts are accessed and managed. Starting September 30, password-based login for sub-accounts will be disabled. You’ll no longer be able to set or use independent passwords for sub-accounts. Instead, sub-accounts can only be accessed by switching from the main account. The platform will continue optimizing this experience to provide more secure and reliable trading.Will updating my sub-account affect trading features?Published on Sep 29, 2024Updated on Mar 13, 202620How do I register an account on OKX?
Note: email and phone number verification helps confirm that you're creating the account using your own contact details. This ensures account ownership, improves security, and helps protect your account from unauthorized access. Insert the password you want to protect your account in the Password field. Ensure that it's complex and keep it confidential. Select Next once completed. Note: Use a combination of numbers, letters, symbols, and lower and upper case.Published on May 23, 2024Updated on Apr 27, 202627,775How do I verify an individual account?
Why is my individual account frozen? Your account may be frozen if you don't complete your identity verification within the stated grace period. However, you can still access your funds and make withdrawals. Once you've passed verification, full access to your account will be restored.5. Can I withdraw my funds and convert my tokens when my account is frozen, after the re-verification of my individual account? Yes.6. Can I change my name after completing identity verification?Published on Sep 25, 2023Updated on May 6, 202631,336Why hasn't my withdrawal arrived in the account?
Learn more: How do I download my account statements? Here are the possible reasons:The block hasn't been confirmed by the miners Once you submit the withdrawal request, your funds will be submitted to the blockchain. It requires miners' confirmation before the funds can be credited to your account. The number of confirmations can be different according to different chains, and execution time can vary.Published on Aug 22, 2023Updated on May 20, 202620,878How do I download my account statements?
Select download to download the statementI want to download account statements with account information To download your statements with your registered email, full address, and UID, please follow the steps here.Published on Nov 6, 2024Updated on May 20, 202698What's the current status of the temporary account security measure?
As an effort to keep your account safe, we've implemented a new security measure. The new security feature temporarily restricts account withdrawal activities after updates to withdrawal security settings are made to one's account.What changes trigger this security feature? Changing linked mobile number Changing linked email Changing Google Authenticator Change password regardless of if a new device is involvedWhat type of account activities will be restricted for me?Published on Jul 4, 2024Updated on Mar 24, 2026162How do I secure my exchange account?
If you don’t already have an account, you can visit the sign-up page or follow the instructions below. Learn more about phishing attacks and how you overcome them here.How do I set up security for my account?1. Sign up for a new account on OKX Navigate to our homepage and select Sign up, located in the top right corner. Along with particulars such as your email address or phone number, you'll also be required to enter a password to secure your account.Published on Jun 12, 2024Updated on May 13, 20261,340