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USDG rewards program FAQ
Treasury Bills, to help maintain its peg near 1 USD. These reserves are verified monthly by independent auditor Enrome LLP, and the reports are publicly available here. While USDG is structured to maintain price stability, please note that all stablecoins carry inherent market and depegging risks.4. Where do USDG rewards come from? USDG rewards are fully funded by us. Your funds always remain in your control — we don’t use or lend your assets without your consent.5.Published on Oct 13, 2025Updated on May 14, 2026480Unseen City Shirts - The Roses and The Bees - NFT FAQ
How long do I have to claim my collectible? Each collectible is open for 72 hours. Opens - 22.04 10AM BST Closes - 25.05 9:59 BST When will the rarity of my NFT be revealed? The rarity of your NFT will be revealed on 27.04. I have claimed a Rare or Ultra Rare NFT. How can I claim the associated prizes? Once the window to claim your digital collectible has closed, a representative will be in touch via the email address provided within 14 working days. Can I trade or sell my digital collectible?Published on Apr 19, 2024Updated on Sep 8, 202523Unseen City Shirts - Blue Moon - NFT FAQ
How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7. When will the rarity of my Unseen City Shirts – Blue Moon NFT be revealed? The rarity of your NFT will be revealed on 03.05.8. I have claimed a Rare or Ultra Rare NFT. How can I claim the associated prizes?Published on Apr 25, 2024Updated on Dec 4, 20252Learn & Earn Campaign that is only for Turkish users event rules
This promotion is on a first-come, first-served basis, and a maximum of 2720 eligible participants will each receive the reward. Any and all applicable taxes and all fees and additional expenses, including connection, installation, and/or service costs, related to acceptance and use of reward, are the sole responsibility of the individual reward recipient.Published on Oct 24, 2023Updated on Feb 9, 202637How do I find my deposit address and tag/memo/comment?
On the deposit page, select Address > Edit > Edit the deposit address name Select the edit from the address book page to editHow do I change my deposit address? Select the crypto asset and corresponding network Under the deposit details section, select Address In the regular address section, select Generate new address Note: you can generate up to 20 deposit addresses. Once generated, the addresses can't be deleted.Published on Aug 22, 2023Updated on May 18, 202669,676Why is my accessible balance lower than my funds unavailable for withdrawal?
Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It...Published on May 13, 2024Updated on Apr 3, 2026361How do I manage my assets in my OKX wallet? (app)
For step-by-step instructions, refer to How do I manage my wallet?Published on Sep 25, 2023Updated on Apr 7, 202617,798How do I manage my assets in my OKX wallet? (web)
Getting Started OKX Wallet is a non-custodial and decentralized multi-chain wallet that provides one-stop asset management, secure storage, transfer, and other functions for all users. OKX Wallet helps you to manage your assets across multi-network (e.g. Bitcoin and Ethereum) and numerous devices (e.g. iOS, Android, and web extension) by generating an on-chain identity with a seed phrase more...Published on Aug 22, 2023Updated on Mar 3, 2026429Why is my deposit locked?
Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3. Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed.Published on Dec 19, 2023Updated on Apr 24, 2026981Affiliate FAQ
My invitee noticed that a default invitation code for the Affiliate Program is already filled in and can't be edited during registration. Can they be allowed to edit it? No, it's not allowed. The default invitation codes come from paid channels, such as affiliates, referrals, paid advertisements, and many more. To ensure fair competition among all channels, invitation codes can't be edited on the registration page.FAQ for users only1.Published on Dec 4, 2024Updated on Apr 6, 2026726What's P2P marketplace vouchers?
After claiming, check the voucher details in your app to view the exact expiry date and ensure you use it before it expires.What happens if my voucher expires before I use it? Expired vouchers can no longer be applied to orders. You will need to wait for the next campaign — expired vouchers cannot be reclaimed.What happens if I applied a voucher but my order was cancelled? No worries — your voucher will be returned to you automatically.Published on Apr 15, 2026Updated on Apr 19, 20263Simple Earn Flexible FAQ
How do I check my Earn lending status? Follow the steps below to check the lending status of your Earn order. On the web Go to Assets > My assets > Financial account Select the relevant Earn order to view its lending status On the app Go to Assets > Earn Select the relevant Earn order Select Manage order to view its lending statusPublished on Aug 4, 2025Updated on May 6, 202625Why is my OKX app not working?
This guide explains common causes and practical solutions to help you restore access quickly.Why is my OKX app not working? There are several reasons why the app may stop working or crash.Published on Mar 16, 2026Updated on Apr 6, 202614Why is my deposit/withdrawal suspended?
A deposit/withdrawal suspension can be caused by a variety of factors, such as a mainnet upgrade, wallet maintenance/upgrade, or a hard fork. The timeline for resuming service will depend on the situation, so please be patient or contact the project team for assistance. Below are some of the common reasons for a deposit/withdrawal suspension:Wallet maintenance/upgrade (Deposit/withdrawal...Published on Aug 31, 2023Updated on Jan 26, 20261,036Tradeback voucher FAQ
All Tradeback voucher users shall be bound by these revised terms. Where practicable, OKX will endeavour to provide notice of material changes before they take effect. Where OKX exercises any discretion under these terms, it shall do so in a reasonable manner. OKX reserves the right of final interpretation of the terms stated for the Tradeback vouchers.Published on Nov 6, 2025Updated on May 8, 202644