If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.

In these cases, you will need to wait for the system to lift the restriction automatically.Appeal documents for T+N If your P2P order triggers T+N, please submit the following documents to raise a dispute: Proof of payment and transaction statements for the payment method used in the past month (PDF or screenshot) If payment was made via WeChat or Alipay balance, please upload a PDF bill showing the payment time and payment method If payment was made via a linked bank card, please provide the corresponding

Below are some possible reasons that may lead to a failed identity verification: Unable to upload photos in the app Issue Description: You encounter a problem when trying to upload ID photos for identity verification. No response when tapping the screen Unable to Access the Camera Issue Description: You are unable to open the phone camera during video verification.

The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?

Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

You can find more information on the key risk areas relating to DPT services here.Why do I need to complete the knowledge test? To comply with Singapore regulations, DPT service providers must assess each user’s awareness of the risks associated with DPT services to ensure that users understand such risks before they can continue trading.

Firstly, access the recent apps area, locate the OKX app. Swipe down or tap and hold the preview of the app, select the Lock icon in the pop-up menu.On iOS We offer a wide variety of widgets on iOS.

Problem scenario: The deposit and withdrawal networks and addresses must match for the transaction to succeed. When withdrawing, you need to copy the deposit address from the other platform or wallet. Before copying the deposit address, please ensure that the deposit network and crypto match the withdrawal network and crypto.

View order book: The order book displays current buy and sell orders: Red area: sell orders Green area: buy orders View order history: You can view open orders, order history, positions, and assets in the orders section.Select All to view your open orders (orders that haven't been filled yet) and order history ( includes completed and canceled orders). You can also view details such as order time, trading pair, and volume.How do I adjust the order book view?

Below is how you can switch on the feature: To enable this feature, head over to the settings on the trading screens and select Features > Settings Select Settings under the Features section In the Preferences within Settings, turn on Allow order sharing Enable the Allow order sharing option in the Settings section Head back to the trading page and select the Share symbol besides your trading Proceed with selecting the share symbol in your trade area Review your order parameters and Share now Select

If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.Other issues If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage. Select Clear Cache first.

This causes a common problem: even though your wallet contains the deposit address you wish to whitelist with us, the wallet may pull UTXOs from a different address it also controls (often a change address from a previous transaction). When we receive the test transaction, the sending address on-chain doesn't match the address you whitelisted, and the verification fails. Another common problem occurs when wallets generate a new deposit address for every deposit.

with the sharing of your details with Singpass You'll be redirected to the Singpass successful notification page, select Next to proceed to the next phase Complete your Singpass authentication process by selecting NextFace authentication process on OKX platform You'll be prompted to take a selfie, select Next Proceed to the selfie process to verify your account Take selfie for verification, wait up to 2 minutes to get the result Hold the phone still once you've got your face fully in the capture area

For example, if your BTC/USDT bot is set between 50,000 to 200,000 and the market is around 85,000, funds outside the active trading area (like 50,000–60,000 or 110,000–200,000) won’t be used right away. Instead, they can be automatically placed into Earn products. The bot focuses on trading within the most active price zone. As the market moves, the bot adjusts its trading range—and Earn subscriptions or redemptions happen automatically based on which funds are idle.

Any dispute, controversy, or claim arising out of or relating to this contract, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration.