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Do I need to pay fees for deposit and withdrawal?
If you select Withdraw all, the fee will be deducted from the withdrawal amount.3.2 Older App versions (e.g., 6.150 and earlier) The fee will be deducted directly from the withdrawal amount: Amount received = Withdrawal amount – Withdrawal fee3.3 Web version The web version follows the same deduction logic as the latest app version: If your account balance is sufficient, the fee will be deducted from your balance.Published on 1 Jun 2023Updated on 16 Mar 20265,597Disclaimer for machine translation
If any questions arise regarding the accuracy of information in the translated documents, please note that the English version of the content is the official version and will take precedence over any translation. Regarding languages not offered, these include French, German, Dutch, Spanish, Thai, Japanese, and Portuguese.Published on 29 Aug 2023Updated on 8 Oct 2025103Why is my OKX app not working?
Contact OKX Assistant if: You can't access your account You receive repeated security warnings Transactions fail or show unexpected errors Troubleshooting steps don’t resolve the issue When contacting support, prepare the following details: Device model Operating system version App version Screenshots of the issue Description of steps you’ve already tried Providing this information can help our support teams diagnose the issue faster.How can I keep my OKX app secure?Published on 16 Mar 2026Updated on 6 Apr 202614OKX contract voucher and usage rules
The vouchers are only available on OKX App with the app version 6.1.46 and above. Find your app version at the bottom of the user center App Version 6.1.46 You can find it in the notification cards on the homepage. Find the notification card in the middle of homepage App Version 6.1.48 and above Go to User center > Rewards and perks > Reward Center > My rewards Find the Reward center in the user centerHow do I use it?Published on 15 Aug 2023Updated on 24 Mar 2026626What's USDT0 and how do I use it?
Unlike regular USDT which exists in fragmented versions across different blockchains, USDT0 creates a single canonical version that works seamlessly across multiple Layer 2 networks.Published on 12 Sept 2025Updated on 15 May 202628Passkey FAQ
If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on 19 Mar 2025Updated on 4 Mar 2026126How do I turn on the notification for P2P trading? (Web)
You can enhance your P2P trading experience by setting the notification to be accompanied with sound when you're on the web version. To turn on the web notification, refer as below: Log in to your OKX account using any web version Note: Recommend using Google Chrome for better functionality.Published on 13 Mar 2024Updated on 24 Mar 202654How do I register an account on OKX?
You may also use the following download links for the web version: Windows: https://www.promosparky.com/upgradeapp/OKX_Setup_Win10.exe Windows-compatible version (version lower than Win10): https://www.promosparky.com/upgradeapp/OKX_Setup.exe Mac: https://www.promosparky.com/upgradeapp/OKX.dmg Mac-compatible version (version lower than 10.15): https://www.promosparky.com/upgradeapp/OKX_Compat.dmg Head to the OKX homepage and select Sign up Select your residence country in the Country/region fieldPublished on 23 May 2024Updated on 27 Apr 202627,752How do I track my assets when trading in Spot and Futures mode?
The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list.Published on 23 Oct 2024Updated on 12 Feb 202619How do I turn on and sync multiple charts on a screen?
Note: the multiple-chart sync feature is available on the web version only.Published on 9 Aug 2024Updated on 14 May 202630How do I change my login password?
I haven’t received the SMS codeFacial recognition failed Please update your app to the latest version. To enhance account fund security, the fund password feature has been removed starting from App version 6.0.24. If your page still prompts you to enter or set a fund password, please update the App to the latest version. If you are unable to change the password on your own or are unsure how to proceed, please contact customer support for assistance.Published on 22 Aug 2023Updated on 15 May 202619,680What should I do if facial recognition fails?
You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again. If needed, reinstall the app from here.Device compatibility If your device (such as Huawei) encounters errors during facial recognition process, it may be due to a device compatibility issue. You can try restarting your phone and then retrying the facial recognition process.Published on 11 Oct 2024Updated on 14 May 2026494Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
For more technical details, such as how we adjust account numbers to fit the batch size or choose the right hash algorithm, check out this page.Advances in zk-PoR Version 2 Our zk-PoR Version 2 has made several advances from the previous version: Greater efficiency: It is now 50 times faster than the previous version. It takes 3 hours on a single 10-core machine, compared to previous version's 36 hours using nine 64-core machines.Published on 21 Oct 2024Updated on 11 Feb 202693I haven't received the verification code
Once the app is updated to the latest version, try requesting the authentication code again. If the page shows that the authentication code failed to send, please wait 1 hour before trying again.Published on 16 Aug 2023Updated on 14 May 202633,090What should I do if I accidentally deposit crypto that OKX doesn't support?
Here's how to do it:On the app Open the OKX app, go to Assets Scroll down and find the Untradable assets Note: ensure the Show untradable assets is toggled on in the display settings Select the crypto that you want to Withdraw Note: You can only withdraw the untradable cryptos that OKX supports for withdrawal Follow the instructions on the page to complete the withdrawal Note: This feature is available on app version 6.0.29 and above. Please update to the latest version before proceeding.Published on 26 Sept 2023Updated on 15 May 20261,966