If you select Withdraw all, the fee will be deducted from the withdrawal amount.3.2 Older App versions (e.g., 6.150 and earlier) The fee will be deducted directly from the withdrawal amount: Amount received = Withdrawal amount – Withdrawal fee3.3 Web version The web version follows the same deduction logic as the latest app version: If your account balance is sufficient, the fee will be deducted from your balance.

If any questions arise regarding the accuracy of information in the translated documents, please note that the English version of the content is the official version and will take precedence over any translation. Regarding languages not offered, these include French, German, Dutch, Spanish, Thai, Japanese, and Portuguese.

Contact OKX Assistant if: You can't access your account You receive repeated security warnings Transactions fail or show unexpected errors Troubleshooting steps don’t resolve the issue When contacting support, prepare the following details: Device model Operating system version App version Screenshots of the issue Description of steps you’ve already tried Providing this information can help our support teams diagnose the issue faster.How can I keep my OKX app secure?

If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?

You may also use the following download links for the web version: Windows: https://www.promosparky.com/upgradeapp/OKX_Setup_Win10.exe Windows-compatible version (version lower than Win10): https://www.promosparky.com/upgradeapp/OKX_Setup.exe Mac: https://www.promosparky.com/upgradeapp/OKX.dmg Mac-compatible version (version lower than 10.15): https://www.promosparky.com/upgradeapp/OKX_Compat.dmg Head to the OKX homepage and select Sign up Select your residence country in the Country/region field

The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list.

Note: the multiple-chart sync feature is available on the web version only.

You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again. If needed, reinstall the app from here.Device compatibility If your device (such as Huawei) encounters errors during facial recognition process, it may be due to a device compatibility issue. You can try restarting your phone and then retrying the facial recognition process.

In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.

For more technical details, such as how we adjust account numbers to fit the batch size or choose the right hash algorithm, check out this page.Advances in zk-PoR Version 2 Our zk-PoR Version 2 has made several advances from the previous version: Greater efficiency: It is now 50 times faster than the previous version. It takes 3 hours on a single 10-core machine, compared to previous version's 36 hours using nine 64-core machines.

Here's how to do it:On the app Open the OKX app, go to Assets Scroll down and find the Untradable assets Note: ensure the Show untradable assets is toggled on in the display settings Select the crypto that you want to Withdraw Note: You can only withdraw the untradable cryptos that OKX supports for withdrawal Follow the instructions on the page to complete the withdrawal Note: This feature is available on app version 6.0.29 and above. Please update to the latest version before proceeding.

If your first facial recognition attempt fails, please update your app to the latest version before trying again. This will greatly improve the success rate. Facial recognition on a new device must be performed by the account holder. If you are the account holder but facial verification fails, please try the following. Ensure that the OKX app has permission to access your camera and photo gallery. Update the OKX app and restart your device to clear the cache.

Where any discrepancy arises between the translated versions of these terms and the English version, the English version shall prevail.

Download the latest version again from the official app store. Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.

Note: please ensure that your app is on version 6.171.1 for iOS, while Android version is on 6.171.0. Auto top-up isn't a scheduled recurring transfer. It's event-driven — it only triggers when your Pay balance falls below your configured threshold. It doesn't run on a fixed time schedule. Enable your auto top-up feature via the Balance details page from the Pay option.