If exceptional circumstances prevent you from completing your withdrawal within the grace period, please contact our customer support team as soon as possible — we'll do our best to assist you based on your situation.Can I deposit during the grace period? Only withdrawals are supported during the grace period — deposits are not allowed. If a deposit occurs after your account is closed, it will be significantly harder to process.

Your account may be frozen if you don't complete your identity verification within the stated grace period. However, you can still access your funds and make withdrawals. Once you've passed verification, full access to your account will be restored.5. Can I withdraw my funds and convert my tokens when my account is frozen, after the re-verification of my individual account? Yes.6. Can I change my name after completing identity verification? This feature is only available in certain regions.