All
FAQ
Announcements
Product documents
What types of partnerships does OKX have?
Refer to this article to understand more about the guidelines for submitting OKX Market Forced Royalty Contract application.OKX Web3 Gaming Partnership We're partnering with Web3 Gaming and gaming public chains to collaborate on product development and offer extensive technical support. Additionally, we'll utilize extensive marketing and promotional resources to help projects gain more user traffic. For more information, you can refer to this article.Published on Jun 18, 2024Updated on Feb 9, 2026129What are Source of Funds (SoF) and Source of Wealth (SoW)?
SoF/SoW Document Type Description Salary Payslip Issued within the last 3 months Bank Statement Shows salary deposits/employment income (past 3 months) Tax Document Shows employment income (past 12 months) Letter of employment Issued within the last 3 months, with employment confirmation and salary details Others Issued within the last 3 months, with employment confirmation and salary/compensation details Business ownership Bank Statement Shows income payments (past 3 months) Tax Document Shows businessPublished on Dec 24, 2024Updated on May 13, 2026823Why am I asked to confirm my personal details again?
We may request you to update or verify the following information: Personal details: name, ID number, and date of birth Address information: address and proof of address (if applicable) Account purpose: how you use your account (for example, salary deposits, payments while traveling, money transfers, savings or others) This information helps us: Verify your identity and secure your account Prevent unauthorized access and financial fraud Maintain compliance with global financial regulations All yourPublished on Mar 19, 2025Updated on Oct 15, 2025148What onboarding information is required for a privately owned company?
The partners (if your company is a partnership) * If your company is a partnership and one or more of the partners is a legal entity, then you will need to provide the UBO information of said entity. Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient.Published on Oct 13, 2023Updated on Feb 12, 2026283How can I get my project listed on OKX?
Highlight key milestones, partnerships, and recognitions. This helps demonstrate credibility and progress.Should I provide ecosystem data? Yes. Include key metrics such as: Total Value Locked (TVL) Market share User growth Accurate, data-driven information strengthens your application.Do I need to explain competitors and differentiators? Yes.Published on Apr 16, 2026Updated on May 6, 2026What's Strategy protection and hidden personal trades features?
On the App: Head over to the Bots & Copy page and select the Profile icon Select three dots > Settings Select Trade performance > Private to start hiding your personal trades from others On the Web: Head over to the Bots & Copy page and select the Profile Select Settings > Personal trades Select Hidden to start hiding your personal trades from othersPublished on Jul 14, 2024Updated on May 14, 202662What's OKX Web3 Gaming?
For detailed information on Web3 Gaming partnership models, please refer to the content below.OKX Web3 Gaming Overview We've developed partnership frameworks with over 20 game ecosystems like Polygon, BNB, Solana, Avalanche, Arbitrum One, and more. We warmly welcome various Web3 games to collaborate with us in exploring and innovating together.What features does OKX Web3 Gaming provide?Published on Jun 18, 2024Updated on Jan 27, 2026276How do I turn on the order sharing feature?
Below is how you can switch on the feature: To enable this feature, head over to the settings on the trading screens and select Features > Settings Select Settings under the Features section In the Preferences within Settings, turn on Allow order sharing Enable the Allow order sharing option in the Settings section Head back to the trading page and select the Share symbol besides your trading Proceed with selecting the share symbol in your trade area Review your order parameters and Share now SelectPublished on Jan 14, 2025Updated on Mar 31, 202610How can I enhance my OKX app security?
Once on the Profile page, select Payment to manage the payment methods Review your withdrawal address whitelist: head over to Assets > Withdraw > Select crypto > Address Book, and remove any unauthorized addresses. Audit your passkeys: for the web, head over to Security > Security Center > Passkeys, while for the app, head over to Menu > Profile and settings > Security > Passkeys, before deleting unrecognized passkeys immediately.Published on May 14, 2026Updated on May 18, 2026How do I withdraw BRL with Pix transfer?
Manually adding a withdrawal bank account details This process will require you to manually input your bank information into our app. Add your withdrawal bank account manually Note: please use your checking account when adding your bank account information Any withdrawals made to manually-added accounts might be rejected if the account information fails to be verified by our banking partners or your own bank.Why can't I withdraw all of my funds?Published on Nov 27, 2023Updated on May 8, 2026199How do I deposit BRL with Pix transfer?
You can complete a BRL deposit from your bank account by performing a Pix transfer. BRL Pix transfers are currently only available to our Brazilian customers.To initiate a Pix transfer, you'll need to access your bank account and provide OKX's CNPJ number.How do I make a BRL deposit?On the web Log in to your account at okx.com, go to Deposit and select Brazilian Real Start BRL deposit on the deposit pageOn the app Open your OKX app.Published on Nov 20, 2023Updated on May 8, 2026104How do I manually cancel my transactions on the official deBridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look forPublished on Sep 10, 2024Updated on Sep 12, 202545How do I supercharge my trading with Alertatron's automated solutions?
Our partnership with Alertatron offers you powerful tools to automate your trading.What's Alertatron? OKX traders can now leverage Alertatron's tools to take their craft to the next level: Automated trading Signal automation: orders are automatically executed on any signals. Fast order execution: orders execute in less than a second from an alert triggering on TradingView. Powerful algorithmic orders: stop Loss and Take Profit orders can be automated at your desired targets.Published on Mar 28, 2024Updated on Oct 8, 20251What can I do with Discover in the OKX wallet?
Each campaign spans across multiple blockchain networks, offering a wide selection of DApps to explore while giving users meaningful incentives to stay active and involved.Explore high potential blockchain ecosystems OKX Wallet is committed to building long-term, in-depth partnerships with emerging, high-potential public chains. These partnerships aim to resolve current limitations in product functionality and ecosystem collaboration.Published on Feb 24, 2023Updated on Mar 25, 20266,399How do I manually redeem my funds on the official Portal Bridge website?
Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details Copy the transaction hash Go to the Portal Bridge: Select Resume transaction to access the page where you can search for your transaction hash Head to the Resume transaction to load the transaction hash page Select the network for the Send to part and paste the transaction hash into the search menu Fill in the transaction hash to search for your transaction Toggle on thePublished on Sep 11, 2024Updated on Sep 12, 202531