Refrain from authorizing unknown third-party project software to prevent information leakage and potential asset lossFraud case studyFraud case study 1: Guiding users to click on unfamiliar links for wallet authorization Review of fraudulent tactics: Tactic 1: Luring users with high-yield activities to open unfamiliar links and authorize their wallets. Tactic 2: Posing as official entities and guiding users to authorize wallets.

In such a case, you can reach out to our customer support for assistance.Incorrect or missing tag/memo/comment The crypto that you want to deposit might require filling in a memo/tag/comment. You can find it on our deposit page. You can find the Tag on our deposit page If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page.

In this case: You can still withdraw your remaining crypto assets by sending them to an external wallet via blockchain transfer within the given time frame. Trading, P2P, fiat deposits and withdrawals, and card functions won't be available. Appeals for permanent restrictions aren't accepted in cases involving confirmed violations.

For example, if you previously mistakenly selected ETH network for USDT, in this case, you should select USDT-ERC20 Select Copy to copy the deposit address 4. Return to your Web3 wallet, select Send > select crypto and network Select send in your Web3 wallet 5. Paste the deposit address you copied from your exchange account Paste your deposit address 6.

In such a case, you can reach out to our customer support for assistance. Insert the tag/memo/comment in the Tag/memo/comment fieldMismatched withdrawal network Before you submit a withdrawal request, please make sure that you've selected the network supported by the corresponding platform. Otherwise, it could lead to withdrawal failure.

In this case, when the entries are merged, the upgraded address will adopt the permanently verified status. This means users can withdraw to this address without needing the two-factor authentication (2FA) permanently.Can I still edit the verification status and name of my addresses after the address type upgrade? Yes, you can edit your addresses at any time. You have the option to change the verification status and the name associated with the address through the Address Edit option.

In such cases, the asset will not display in your platform account. Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.

In this case, customers that participated during TOKEN2049 at the OKX booth on September 18th and 19th, 2024 and customers who are based in eligible jurisdictions that participated online between September 20th - 23rd, 2024, will have their wallet addresses entered into the random selection generator which will pick the winning wallet addresses, which will be published as they are picked on this page starting Monday 23rd 00:00 BST.

The word “ultimately” is important because, in some cases, a person indirectly associated with an institution may still be considered its beneficial owner through a chain of ownership or control. For example, the owner of an institution’s parent company could be deemed the institution’s beneficial owner, depending on the organizational structure between the institution and its parent.Why does OKX need to know my institution’s ownership structure?

If a stock split, reverse split, or large dividend does occur, OKX will assess the situation on a case-by-case basis and may settle and delist the affected contracts accordingly. You're advised to check our official OKX announcements. 7. How can I verify the listed Stock Perpetuals, their pricing, and market makers? Stock Perpetuals are perpetual contract products launched by OKX that track the prices of stocks and related instruments in traditional financial markets.

Learn more here.I see a balance mismatch due to settlement delay Why does this happen: In rare cases (such as system upgrades or heavy market activity), there may be a short delay before balances are updated across accounts. What to do: Refresh your Assets page after a few minutes. If the issue persists beyond 1–2 hours, contact our Support team via OK Assistant at the Support Center.What are the basic steps I need to complete?

Provide the following details: Your UID and account information (for example, name, email address, date of birth) The recipient’s UID (if known) Reference ID Date, time, and amount of the withdrawal Our Support team will review the case and attempt to reach out to the recipient on your behalf. Notes: We'll not disclose another user’s personal information due to privacy and compliance requirements. The return of funds depends entirely on the recipient’s cooperation.

In this case, please reach out to your account manager or our support team. We will then explain your situation on your behalf to the counterparty while respecting their desire to remain anonymous and work towards a solution.

In this case, try reinstalling that browser and ensure you've backed up your wallet (seed phrase or private key). If reinstalling the browser doesn't resolve the issue, try reconnecting to your network and re-syncing your device time, as this may be causing the error. If the issue persists, please reach out to OKX Assistance for further assistance.

Our specialists will review the case and assist you as soon as possible. 6. How can I avoid being scammed by a “pig-butchering” scheme? In this type of scam, fraudsters may contact you through messaging apps (such as WeChat) and begin with casual conversations to build trust. Over time, they may introduce trading or investment opportunities and encourage you to scan QR codes or register on external platforms. These external platforms are often fraudulent.