All
FAQ
Announcements
Product documents
Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on 17 Oct 2024Updated on 12 Feb 20261,942How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on 28 Nov 2024Updated on 10 Sept 202512X Stake FAQ
Examples: User A stakes 1,000 USDT at 4:10 PM (UTC), and the amount stays the same across all 3 snapshots. Their staking amount for the 4–5 PM window is recorded as 1,000 USDT. User B stakes 2,000 USDT at 4:50 PM (UTC), but all 3 snapshots for the 4–5 PM window have already been taken. Their staking amount for that window is recorded as 0 USDT.Published on 12 May 2026Updated on 17 May 2026X Layer upgrade and OKT/OKB asset handling FAQ
For details, please refer to the official announcement: Announcement on the PP Upgrade of X Layer and Optimisation of the OKB Gas-Token Economic ModelImplementation schedule August 13, 2025, 2:10 PM (UTC+8) OKT will stop trading on the OKX exchange. OKTChain will continue producing blocks and processing on-chain transactions. August 13, 2025, 3:00 PM (UTC+8) OKX will stop supporting OKB withdrawals to Ethereum (ETH L1).Published on 13 Aug 2025Updated on 29 Jan 202629Quote sorting
We understand and appreciate that this method may not result in the most optimal quote being sorted first for all Takers, and therefore encourage our users to evaluate all quotes on complicated RFQs such as these in order to determine for their own situation what the best quote is. Only the top three quotes, bid and ask, will be visible on the website. To see additional quotes, please use the API to see all Makers' quotes.Published on 30 June 2022Updated on 10 Sept 202516OneFootball Credits Trade and Earn
Trading Competition: Total Amount: 9,400,000 $OFC To qualify for the all user event, the user must: Enroll in the campaign. All participants who complete the trading volume requirement will be eligible to receive rewards.Published on 9 Apr 2026Updated on 9 Apr 202624Learn & Earn Campaign that is only for Turkish users event rules
All rights reserved.Published on 24 Oct 2023Updated on 9 Feb 202637How do I trade smart with the right leverage?
all futures to 20x or lower.Published on 8 Aug 2023Updated on 9 Feb 20261,032Security audit report collection
Overall, the audit result is at low risk and all the issues have been fixed. For more information on this, please check out the audit report here. OKX Wallet Marketplace Solana NFT transactions audit report - 2022.07.27 OKX Marketplace of Solana has passed a safety audit by CertiK. Overall, the audit result is at low risk and all the issues have been fixed. For more information on this, check out the audit report here.Published on 11 Nov 2022Updated on 27 Jan 20267,085How to claim my RL OKXclusive Pass?
All rights reserved.Published on 5 Apr 2023Updated on 12 Sept 202539What's Private Copy Trading?
All invitees: both direct invitees and invitees invited by your sub-affiliates through the OKX Affiliate Program. All traders: all copy traders, including those not invited via the OKX Affiliate program after configuring all above information. Select Confirm to generate the invitation link. Use the Share option to share with your copy traders Generate the invitational link once you've filled up the detailsHow do I manage copy traders?Published on 29 Aug 2023Updated on 4 Mar 20261,748OKX Learn to Earn: BTC halving 2024 event rules
All rights reserved.Published on 26 Mar 2024Updated on 28 Aug 20256,677OKX Learn to Earn with OKX and TON (The Open Network) phase two event rules
All rights reserved.Published on 26 Dec 2023Updated on 3 Apr 20264,136What's OKX Affiliate Program in EEA?
All affiliates (and sub-affiliates) must remain fully compliant with OKX's terms and all applicable laws and regulations pertaining to the prohibition of marketing, advertising, and link posting in the Prohibited Jurisdictions provided below and shall be responsible for any violations thereof.Published on 27 Sept 2023Updated on 17 Apr 20261How do I track my assets when trading in Spot and Futures mode?
Update your display on the Positions & assets type visibility according to your preference Note: The total number of positions across all types, along with the number of results matching the filter criteria, can be displayed simultaneously. Your settings will be retained even when you reopen the app.Published on 23 Oct 2024Updated on 12 Feb 202619