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What can I do if I trigger risk control?
Risk control related issues for your account must be handled professionally by the risk control team. Therefore, please reply to the email to directly consult our team. One of our specialists will reach out to you promptly. We appreciate your patience. 8. Which transactions and functions will be restricted when I'm under risk control? During risk control, your account will be restricted from selling crypto, withdrawals, and some spot and contract transactions.Published on 13 Sept 2023Updated on 14 May 2026FAQ1,817Lead trader: why is the total order in the Lead Trade and Open position tabs different?
However, the number in parentheses on the Open Position tab remains the same, representing the token contract on an open position. For example, if you create 2 lead trading orders on DOGEUSDT, you will see the number on the Lead tab change to 2, while the number of the open position tab remains as 1.3. What happens when I place orders on both futures and spot? Placing orders on both futures and spot results in changes to the numbers in parentheses on the Open Position and Lead tabs.Published on 13 May 2024Updated on 9 Feb 2026FAQ32How do I set up indicators on the chart?
It has four tabs: OKX trading chart settings Symbol — controls candle appearance. Toggle the body, borders, and wicks on/off and set bullish and bearish colors. Enable Color bars based on previous close to color candles based on the previous candle's close instead of the current open. Status line — controls what shows in the chart's top bar. Toggle the symbol logo, title, OHLC chart values, and bar change values.Published on 30 Nov 2024Updated on 20 Apr 2026FAQ15Trading on Nitro Spreads
You can choose to trade these positions out in the CLOB or trade them out via Nitro Spreads again.Order history In the Order history tab, you’ll be able to see your historical orders along with details regarding that order, such as the direction of the trade, the spread you traded, the size, and price.Trade History In the Trade history tab, you will be able to see the historical trades along with details on that trade, such as direction of the trade, the spread you traded, fees for each individualPublished on 7 Mar 2024Updated on 1 Apr 2025Product documentationHow do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info sectionPublished on 12 Dec 2024Updated on 15 Oct 2025FAQ80How do I deposit and redeem crypto on OKX Earn?
Select Preview to review deposit details If everything looks good, confirm that you've read the user agreement and select DepositHow to redeem crypto To review or redeem your deposit, you'll need to switch to the Earnings tab and select your active deposit.Published on 10 Aug 2023Updated on 17 Nov 2025FAQ56What is trigger order?
Simple mode: a trigger order entry appears in the upper-right corner of the Activity tab. Select it to see all pending orders and past activity. Advanced mode: go to Activity › Orders tab › Buy/Sell sub-tab. This sub-tab only appears if you have at least one trigger order. Note: cancelled orders don't appear in past activity. Completed orders show without a status label; failed orders show with a Failed label.Order status and notificationsWhat statuses can my trigger order have?Published on 8 May 2026Updated on 18 May 2026FAQBuilding RFQs
The first leg can be added by tab the "custom strategy" button and selecting one or more instruments from the menu that opens up by tab "B" for "Buy" or "S" for "Sell" next to the instrument and indicating the quantity. Alternatively, the first leg can be added by select on one of the icons in the "Pre-Defined Strategies" section. Some of these are one leg and some are two.Published on 30 June 2022Updated on 30 Apr 2026FAQ30Getting to know your activity and portfolio pages
For more detailed insights, you can go back to the Orders tab and tap View history. Here you'll find a detailed dashboard where you can: Review your entire order history with prices for each completed trade. Check your current balances under assets. Track all activity of your trading bots under ongoing bots and bot history.Published on 5 Nov 2025Updated on 9 Dec 2025FAQ1ADA launching on Trading Account Auto Earn
To enable Auto-Earn or view historical earnings data, go to the asset tab on the trading page or the trading account asset page.Published on 4 Mar 2026Updated on 4 Mar 2026AnnouncementsUSDC launching on Trading Account Auto Earn
To enable Auto-Earn or view historical earnings data, go to the asset tab on the trading page or the trading account asset page. OKX team August 26, 2025Published on 26 Aug 2025Updated on 17 Nov 2025AnnouncementsHow do I whitelist OKX Emails?
If the email service provider is pushing OKX emails into your spam folder, you can follow the below instructions to whitelist our email addresses.Gmail Log in to your Gmail account and select Settings and See all settings Open settings page Find the Filters and Blocked Addresses tab and select Create a new filter Create a filter Insert okx.com into the From field and select Create filter Check the box next to Never send it to Spam and select Create filter Select Never send it to Spam optioniCloudPublished on 26 Nov 2024Updated on 8 Sept 2025FAQ78DOT and TRX launching on Trading Account Auto Earn
To enable Auto-Earn or view historical earnings data, go to the asset tab on the trading page or the trading account asset page.Published on 26 Nov 2025Updated on 26 Nov 2025AnnouncementsHow do I remove my debit or credit card?
Select the Cash tab, then select your cash currency. Select Visa/Mastercard as the deposit method. Tap Select next to your card info, then select Manage. OKX web deposit page with Visa/Mastercard and Select option Tap the remove icon next to the card you want to remove. OKX web deposit from panel with saved card and remove option Select Remove to confirm.On the app Open your OKX app and go to Deposit. Follow the instructions to select your cash or crypto currency. Select Visa/Mastercard.Published on 21 Apr 2026Updated on 30 Apr 2026FAQ1ETH and SOL launching on Trading Account Auto Earn
To enable Auto-Earn or view historical earnings data, go to the asset tab on the trading page or the trading account asset page. OKX Team Sep 26, 2025Published on 26 Sept 2025Updated on 17 Nov 2025Announcements