Senior management: You can also approach senior executives or management personnel who have more in-depth knowledge of your institution's structure and operations. If necessary, you may also consider seeking advice from external legal counsel or consultants who specialize in corporate matters. Learn more about the types of institutions that are supported by us here.

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How do I know whether I'm required to complete the anti-money laundering (AML) program questionnaire? If you're required to have an anti-money laundering (AML) program in place in accordance with the local laws and regulations that your institution must comply with, then you'll be required to complete the AML program questionnaire as part of your onboarding process.

What's KYB? KYB, short for "Know Your Business," is the process of verifying the identities of our institutional customers and any associated individuals with ownership or control, as well as understanding the nature and purpose of your institution’s relationship with OKX.Why does OKX conduct KYB? OKX is required to conduct KYB in accordance with financial crime regulations.

Recommended actions: App: You can refer to this article and follow the instructions to handle the issue: What should I do if I accidentally deposit crypto that OKX doesn't support? Web: Please submit a support ticket to contact our customer support and provide the relevant information (such as deposit time, amount, transaction ID (TxID), screenshots, etc.). We will assist you with further processing. Step 2: The cryptocurrency and network are correct, but the deposit is still not credited?

During the risk control period, please ensure you stay reachable. Check if the email address you linked to your OKX account received an email from OKX. Please follow the instructions in the email. Once the review is complete and considered risk-free, we'll unfreeze your account within 1 to 3 working days.1. What should I do if I trigger the platform's risk control? You can submit a self-service appeal in the app by following these steps.

Depending on your selected new country or region, you may follow one of two tailored transition processes designed to ensure a seamless experience. To guide you through each step, we've prepared detailed reference guides. If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?

Convert enables you to complete one-click transactions after confirming a price, without having to know how the spot market works, meaning you'll receive the amount you preview.3. How do I use Convert? Please refer to this article to learn how to use the Convert function: Convert FAQ4. Which crypto can I convert on OKX? Convert supports most crypto pairs that have a spot trading market on our platform.

Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

Finally, selecting the checkboxes on the RFQ Board in the "Action" column for any live RFQs will activate the "Kill Selected" button at the top right corner of the RFQ Board, which will instantly cancel any of your quotes or RFQs on those selected lines.How do I know when my RFQ will expire? How do I know when a maker's quote will expire? On the RFQ Board is a column labeled "Time Left". The value in this column indicates how much longer the RFQ will remain live until it expires automatically.

If you encounter error/blocked messages during facial recognition, make sure both your phone and computer are connected to the same network (same Wi-Fi/hotspot) before trying again. Identity verification page with network error message2. Identity information mismatch Make sure the logged-in account matches your verified identity information. Note: you may download your account statement to check your identity information. Learn more here: How do I download my account statements?3.

It provides you with the opportunity to experience new high-quality blockchain projects periodically. For all events, we conduct warm-ups in advance and announce relevant rules for you to prepare for your participation. To stay updated, keep an eye on the latest news and notifications on your app.How do I participate in Jumpstart?

How do I verify my address with the Satoshi test?Entering the Satoshi test flow During your withdrawal process, you may be prompted to specify the destination of your funds. If you select Private wallet, you’ll need to complete a Satoshi test as part of the verification process. Two options are available for the first step of withdrawal verification; select the appropriate one for you Select Next to begin the Satoshi test verification flow.

Acting quickly to report the scam gives you the best chance of limiting further losses.What are the common scam tactics and how do I identify? Find out the common scam tactics in this article.What else do I need to do to trade safely? Stay alert: Be cautious of claims such as 'high returns' or 'inside information', and always verify information through official channels. Protect your privacy: Never share your recovery phrase, private keys, or SMS verification codes with anyone.

Your copy trade investment is 1,000 USDT, which means that you invest 1,000 USDT × 10% = 100 UDST to open a long BTC USDT perpetual 5x position. To copy trade with smart sync, all you need to do is set your total investment. You don’t need to configure any other settings for your copy trade, and management of risk and profit is left to the lead trader, letting you more efficiently get returns from your copy trades.What are the benefits of using smart sync?